SHIPPING & RETURNS
Committed to Excellence - Our islandwide shipping guarantees efficient and timely delivery, focusing on ensuring your products reach their destination within 2 to 5 days.
Return Policy:
We take pride in our product quality and aim for customer satisfaction. Please note that items such as innerwear, bodysuits, socks, and undergarments are non-returnable due to hygiene concerns.
Conditions for return:
- Items must be unwashed, unworn, and in their original packaging and the price tag still on.
- Items with pilling, markings, stains, or strong odors (e.g., smoke, cologne, detergent) will not be accepted.
Returns on Sale Items:
Any discounted items are considered final sale and cannot be returned.
Valid Return Reason and Discretion:
We require a valid return reason, and accepting the return is at our discretion.
Returns:
Any product (excluding the mentioned non-returnable items and discounted sale items) can be returned within 21 days of delivery, provided they meet the return conditions and a valid reason is provided. Upon receiving the returned product, we'll issue a coupon code for future purchases.
Damaged Products / Missing / Incorrect Items:
If your order is missing an item, if you've received a damaged item, or if an item is incorrect, please submit a ticket to our support team at hello@pepperstreet.co within 48 hours of receiving the order.
Return Process:
Initiate a return by contacting our customer service team with your order number and reason. We'll provide a return authorization number and instructions.
Only one return per order will be free of charge subject to Return Conditions.
Refunds:
We offer coupon codes instead of direct refunds, which will be provided within 7-10 business days at our discretion.
Contact Information:
For returns, inquiries, or issues with your order, contact us via Instagram, Email, or hotline +94 741 676 595.
Coupon codes are valid for only 30 days & Gift cards are valid for one year from the issue date.
Returns may be denied after 21 days.
We value your shopping experience. Contact us with any questions or concerns about our returns policy.