Shipping & Returns

EXCHANGES & RETURNS

WE WANT YOU TO LOVE EVERY PURCHASE YOU MAKE WITH US. IF SOMETHING ISN’T QUITE RIGHT, OUR EXCHANGE POLICY ENSURES THE PROCESS IS SIMPLE AND STRESS-FREE.

IN-STORE EXCHANGE POLICY

  • Exchanges Are Accepted Within 7 Days Of Purchase.
  • Items With Markings, Stains, Or Strong Odors (Ex. Smoke, Cologne, Detergent) Will Not Be Accepted.
  • Items Must Be Unwashed, Unworn and In Their Original Condition.
  • The Price Tag Must Be Attached To The Product & The Original Receipt Is Required For An Exchange.
  • Please Note That Items Such As Innerwear, Bodysuits, Hats, Socks, And Undergarments Are Non-Returnable Due To Hygiene Concerns.
  • If You’ve Purchased A Product From Any Of Our Retail Stores, You Are Welcome To Exchange It At Any Of Our Three Locations:
  • One Galle Face Mall (Level 3)
  • Colombo City Centre (Level 2)
  • Kandy City Centre (Level 3)

DAMAGED PRODUCTS OR INCORRECT ITEMS

If You Receive A Damaged Product Or An Incorrect Item, Please Reach Out Or Bring The Item To The Store You Checked-Out From.

  • One Galle Face Mall: +94 74 167 6595
  • Colombo City Centre : +94 741 676 595
  • Kandy City Centre : +94 812 205 740

Alternatively, You Can Message Us On Instagram - @pepperstreet.co Within 24 Hours Of Receiving The Item.

Once You Bring The Item To The Store, Our Team Will Inspect It Within 48 Hours And Then Get Back To You With A Response. We’ll Let You Know If The Item Is Eligible For An Exchange Or Not.

ONLINE EXCHANGE POLICY

  • Exchanges Are Accepted Within 30 Days From The Date Of Purchase.
  • Items With Markings, Stains, Or Strong Odors (E.g., Smoke, Cologne, Detergent) Will Not Be Accepted.
  • Items Must Be Unwashed, Unworn, And In Their Original Condition.
  • The Price Tag Must Be Attached To The Product.
  • If Your Item Arrives Damaged, An Exchange Will Be Arranged At No Cost.
  • Online Purchases Cannot Be Exchanged In-store. All Exchanges Must Be Processed Online Only.
  • Please Note That Items Such As Innerwear, Bodysuits, Socks, And Undergarments Are Non-returnable Due To Hygiene Concerns.

Please Note That Online Orders Cannot Be Returned To Any Of Our Retail Stores.

PEPPER ST. Logistics Hotline - +94 741 676 595

EXCHANGE & RETURN PROCESS

HERE’S HOW IT WORKS

  1. We’ll Arrange For A Rider To Pick Up The Item. Just Hand The Product Over, And The Rider Will Provide You With A Confirmation Receipt.
  2. Once You Send Us The Receipt, We Will Send You A Coupon Within 48 Hours. The Coupon Works Like A Gift Card And Can Be Used To Select Something New Hassle-free On Our Website For Your Next Purchase.

To Arrange An Exchange, Please Send Us Your Order Number Via Our Instagram (@pepperstreet.co) Or Call The PEPPER ST. Logistics Hotline - +94 741 676 595

ONLY ONE RETURN PER ORDER WILL BE FREE OF CHARGE SUBJECT TO RETURN CONDITIONS.

DAMAGED PRODUCTS

Received A Damaged Product or Concerned About The Product Quality ?

Please Contact Our Customer Care Line At +94 741 676 595 Or Send Us A Message On Instagram (@pepperstreet.co)

INTERNATIONAL ORDERS

Please Contact Our Customer Support Team At hello@pepperstreet.co.